I ordered this as a gift and had shipped to recipient. When I went to assemble it for her, only the stand had arrived. The fireplace was delayed over 2 weeks. Upon opening the stand box to assemble it, I noticed there were no instructions or assembly screws. I was not sure what all was missing without instructions, so I contacted customer support, and they e-mailed a pdf instruction/parts list that I printed out. Upon further examination, I found that not only was all of the assembly hardware missing, but one of 3 wood shelves was missing. The fireplace finally arrived, but still no hardware or top shelf. They are out-of-stock, so getting a replacement is not an option. I am hesitant to start assembling something handled so terribly in their warehouse, even if I do get the necessary parts, since it not being packed together. I plan to return to Amazon for a refund. I will never buy a VECELO product again, as this was my first. My girlfriend was looking forward to this for Christmas 2020.