Check out this list of common questions for answers that can offer help here and now.

About Shipping

No. Currently, we only ship to the 48 contiguous states within the United States, excluding PO boxes, APO, FPO, DPO addresses, Alaska, Hawaii, and Puerto Rico.

In general, your order will be delivered by a third-party provider (e.g. FedEx, UPS, or USPS) to your doorstep to the address you have given. Depending on the workload of the shipping company, shipping takes 3-15 working days. * Note that all information regarding shipping duration are estimations instead of guarantees.

We work with all major carriers and follow their cooperation habits with local courier partners. When you're checking out, you'll see the options we can offer for your specific order. If you still don't see your favorite carrier, let us know.

About Orders

After you placed an order, you will receive email updates about your order. The “Order Confirmation” email confirms that we have received your order. The order number and product information will be included. The “Shipment Confirmation” email confirms that your order has shipped, and tracking information will be included. The arrival time of your items depends on the designated shipping method and your shipping location.

You can track your order on our site here.

We will add a copy of assembly instructions in every product package that requires assembly.

You can also contact our customer service via email to get one.

Contact our Customer Service Team via email at Our specialists will make this right for you.

For some of our products, customization is an option! You'll be able to see if this is available for the product you're interested in on its product page. If you are still not sure, let us know. In the mean time, check out some other similar items we offer. We have at least one customizable listing under almost all sub-categories, so chances are there still are ways we can realize your interesting ideas.

About Returns

We offer a 30-Day Money Back Guarantee. Please note that products must be returned in the original packaging and shipped within 30 days of delivery. You will only need to pay the return shipping fees. Please send us an email to notify us once you ship back the product. Your order number and reason for the product return must be included in the email (photos attached if necessary). A full refund will be applied after the refund/order cancellation request is received via email by our customer care department and the product is returned to us.

In the event that you receive defective, incorrect or incomplete merchandise, please contact us right away so we can make it right. For faster assistance with a return or exchange claim, please email us with your order number, contact information and photos documenting damages (if applicable). Please retain all items and packaging materials until your claim is resolved. If your replacement item is back-ordered or out of stock, we’ll notify you as soon as we have the estimated arrival date, or we can work together to look for a suitable replacement.

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