Don't like the item you received? Here's what we can do.
We want you to love every VECELO purchase. So if our product fails to satisfy you, you can return it within 30 days for a full refund. No sweat.
We accept order cancellation before an order is shipped or produced. A cancelled order guarantees all your money back. However, take note that we can no longer cancel an order if the product is already out on its way.
We accept product returns. Every item (excluding customized items*) can be returned within 30 days from the day your parcel arrives.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. We also ask that you present a receipt or proof of purchase. We have various warehouses for different purposes, so remember to check with our customer support team to make sure you're shipping the return to the right address.
If the return happened due to personal reasons (e.g. you don't like it anymore/you have other plans), the customer will be responsible for the shipping cost for the return. If it was us who caused the return (e.g. the item is damaged in transport/we got your order wrong), we'll handle the return shipping cost.
No restocking fees will ever be charged for the return of a product.
*Unfortunately, we cannot offer the same 30-day return policy for customized items. By ordering to customize an item, you thereby waive the right to return this particular item.